Koko Global Hospitality
Expert Operators, Management and Consultancy in Hospitality
By changing our name to be “Koko Global Hospitality”, we commit to distribute the 3 valuable items, “Wow”, Operational Excellence and Friends and Family Culture, to the world as much as and as fast as possible. This spread is our way to contribute to society.
We are no longer a hotel company but are a “Professional Operation Firm” to serve for well-being and prosperity for our own staff, our guests and owners.
Founder and CEO, Koko Global Hospitality (Thailand) Co., Ltd
Why Koko Global Hospitality's Management and Consulting Service?
There are so many Hotel Operators, why do you choose Koko Global Hospitality to help manage your hotel?
“No worry in any parts of the hotel including Accounting, Sales, HR, Marketing, Operations, and F&B management we also take care”
High Quality in Operation
“Your hotel will be treated from our professional staff who experienced from a world-class hotel with well written SOP”
Food & Beverage Creation
“The variety of food & beverage creation by following the identity of hotel location and make. Also included taking a nice photo for any advertisement in the future”
More Sales Channel & Revenue Management
“Managing the best room price and good profit is our task; we use a variety of online travel agencies (OTAs) to get the customers across the world and offline sales channel (Corporate, Agents, and Exhibition)”
Flexibility of Brand
“You can choose your own hotel brand. You can also choose your own hotel name with the same quality and standard as the Kokotel branded hotel. Don’t have to worry about the brand.”
Operation and IT System
“We provide the full services of necessary IT systems such as PMS, POS, Channel Manager, HR, etc. You don’t have to contact the supplier and there is no additional cost on this.”
How does Koko Global Hospitality's Hotel Management Service Help You ?
With our Centralized and Property Operation Management business model, Koko Global Hospitality has professional hotel management and consulting teams to help and support a wide range of operations at the owner’s hotel.
Design & Construction Advisory
We can provide hotel’s design advice and work with the contractor to manage the project
Interview & Recruitment
We help the hotel’s owner to estimate necessary staff and proceed with staff recruitment, selection, and uniforms.
Staff Training Operation
Management Quality Control
We will organize, train, monitor, and evaluate employees’ performance to meet our brand standard.
Contacting Variety of Sales Channel (Online & Offline)
Our Revenue Management team will do sales and marketing plans by analyzing the market competition.
Creating the Food Menu Planning & Controlling the Materials
Our food and beverage team can help from F&B concept planning, ingredients selecting, price negotiating with suppliers.
IT Software Supplier for the Hotel
We will contact the dealers for selecting the best IT software and hardware for your hotel.
Finish Hotel Internal Accounting
for Hotel Owner
Our accounting team will create the income and outcome statement for the hotel’s owner.
& Handovering on Time
Our purchasing team will source, select qualified products, and negotiate for the best price.
We understand that all the fussy issues come during managing hotels, this Koko Global Hospitality has designed a business model called Centralized and Property Operation Management. The model is about creating a hotel back office team to support and help hotel’s owner resolve all problems. For example, the team will help to manage any transactions that occur at the hotel from the head office, including follow-up the result of hotel management and operation process to create the best returns for the hotel owner.
Why need us ?
Medium-Sized Hotel Owner's Pain Points
(50-200 hotel's rooms)
During the management of a hotel, there are many issues which come both from the operation side such as feedback from guests, human resources, staff training, purchasing, and profitability issues.
Your Hotel is too Small and isn't Worth for Hiring the Major Hotel Brands to Manage
Many hotel owners may try to contact the operators for a better return but they face a high cost and still have fixed costs for hiring staff which causes the profit not good enough.
No Time, Having Too Many Business to Take Care
You have too many businesses to take care of and are unable to allocate time for managing your hotel.
Dream of Having Your Own Hotel but You Don't Want to Manage It!
The investor who would like to have your own medium sized hotel to be able to control costs and operations and you can let someone work for them to generate the return.
Lack of Knowledge of Hotel Management and Operations
You are the owner who has less experience in hotel management, so you need a professional and consulting team to help, advise, and manage your hotel for the best profit.
Sales Strategy Improvement
There is no Sales & Marketing team, need someone help to promote the hotel and improve sales strategy
There is a property in bangkok with 71 rooms that the owner is a business person, he has many businesses to take care of and doesn’t have enough time to manage his hotel.
The property used to have a lot of Chinese tour groups but since 2017 the number of Chinese guests has gotten lower year by year. So the owner would like to get more FIT guests from online sales channels and would like to increase revenue as much as he can.
The big challenge is there is no sales, marketing, revenue management, human resources, and IT support team at the property, so the operational side had been working with the local way for a long time and the owner would like to change it!
Manning Transfer and Staff Training
The most of the staff there have been woking for the hotel for long time so it is quite challenging for Kokotel to create a manning transfering plan to be Kokotel’s staff and retraining all of staff again.
Our human resource team start with sharing them that why we come and what we can help to make the current staff understand that we are friend and come to help the hotel’s get better performance. We also ahre them about our training plan and in the end the staffs are continue working under Kokotel standard with rich experience of this property.
Unfortunately, this property was opened in the middle of Covid-19 situation on July 2020, so Kokotel has adapt and changed sales strategy many times during the padamedic situation to reach the best profit target, and yes we did it!
We target on Thai people and create a long term stay promotion instead of seasonal promotion for normal traveller such as Day-Use promotion and Work from hotel promotin. That plan make us survive and get a lot of Thai and Japanese guest who come to change their work place and spend on food and beverage in our cafe as well.