Resident Master / Senior Assistant Resident Master [Remote]

Leadership

• Skill to lead team members to train and encourage

Decision Making

• Skill to make a right decision to realize KGI/KPI

Cost/Budget control

• Skill to properly manage important cost items of a property

Leader at the property with 5 key roles :

• Conduct “Perfect Operation” (Operator)
• Make Guest Happy (“Wow” Producer)
• Train&Engage Staff (Boss)
• Conduct Initiatives (Kaizen Generator)
• Solve emergency issues (Problem solver)

DUTIES & RESPONSIBILITIES:

Conduct (“Perfect Operation”)

• Working closely with the operation team in the HQ to maintaining and following service standard properly
• There is no case of ignoring SOPs at a property.
• Communication with HQ team is effective in timely manner.
• Inspection score and task completion % are more than xxx.

Make Guest Happy (“Wow” Producer)

• Leading and guiding all staff to let them make guests happy and have “Wow” during the stay
• Guest feedback score is more than xxx
• S/he learns from a negative review to quickly fix an issue.

Train&Engage Staff (Boss)

• Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
• Score for boss is more than xxx
• To nominate a “candidate” talent

Conduct Initiatives (Kaizen Generator)

• “Planning and conducting Kaizen initiatives both cost saving and revenue increasing with a good understanding of budget concepts (revenues, costs etc.)”
• S/he makes an inpact of revenue increase with Kaizen initiatives.
• S/he makes an inpact of cost saving with Kaizen initiatives.

Solve emergency issues (Problem solver)”

• Solvingng problems of emergency challenges and complains
• There are rare cases that the problem is escalated to PRM level.
• All complains are taken care and closed properly

OTHER REQUIREMENTS:

• Thai National Only, Male / Female Age: Not over 40 years old.
• At least 3 year experience.
• Education: Bachelor’s Degree

• 2 Days Off / week
• Meal Allowance
• Telephone Allowance
• Service Charge
• RM Allowance (After pass probation)
• Social Security
• Provident Fund
• Medical Allowance
• Public Holiday/Annual Leave