Resident Master / Senior Assistant Resident Master [Remote]

Bangkok Headquarter 30,001 - 40,000 (THB) 5 Position Full Time
Posted 4 months ago

Job Qualifications

Leadership

  • Skill to lead team members to train and encourage

Decision Making

  • Skill to make a right decision to realize KGI/KPI

Cost/Budget control

  • Skill to properly manage important cost items of a property

Job Details

JOB HIGHLIGHTS:

Leader at the property with 5 key roles :

  • Conduct “Perfect Operation” (Operator)
  • Make Guest Happy (“Wow” Producer)
  • Train&Engage Staff (Boss)
  • Conduct Initiatives (Kaizen Generator)
  • Solve emergency issues (Problem solver)

DUTIES & RESPONSIBILITIES:

Conduct (“Perfect Operation”)

  • Working closely with the operation team in the HQ to maintaining and following service standard properly
  • There is no case of ignoring SOPs at a property.
  • Communication with HQ team is effective in timely manner.
  • Inspection score and task completion % are more than xxx.

Make Guest Happy (“Wow” Producer)

  • Leading and guiding all staff to let them make guests happy and have “Wow” during the stay
  • Guest feedback score is more than xxx
  • S/he learns from a negative review to quickly fix an issue.

Train&Engage Staff (Boss)

  • Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
  • Score for boss is more than xxx
  • To nominate a “candidate” talent

Conduct Initiatives (Kaizen Generator)

  • “Planning and conducting Kaizen initiatives both cost saving and revenue increasing with a good understanding of budget concepts (revenues, costs etc.)”
  • S/he makes an inpact of revenue increase with Kaizen initiatives.
  • S/he makes an inpact of cost saving with Kaizen initiatives.

Solve emergency issues (Problem solver)”

  • Solvingng problems of emergency challenges and complains
  • There are rare cases that the problem is escalated to PRM level.
  • All complains are taken care and closed properly

OTHER REQUIREMENTS:

  • Thai National Only, Male / Female Age: Not over 40 years old.
  • At least 3 year experience.
  • Education: Bachelor’s Degree

Welfare

  • 2 Days Off / week
  • Meal Allowance
  • Telephone Allowance
  • Service Charge
  • RM Allowance (After pass probation)
  • Social Security
  • Provident Fund
  • Medical Allowance
  • Public Holiday/Annual Leave

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