High-standard hotel properties that adhere to industry-leading SOPs while maintaining a unique brand identity and delivering exceptional guest service.
Coming Soon
Job Qualifications
– Leadership: Skill to lead team members to train and encourage
– Cost/Budget control: Skill to properly manage important cost items of a property
Job Details
JOB HIGHLIGHTS:
Leader at the property with 5 key roles:
– Make Guest Happy (“Wow” Producer)
– Conduct “Perfect Operation” (Operator)
– Train&Engage Staff (Boss)
– Conduct Initiatives (Kaizen Generator)
– Solve emergency issues (Problem solver)
The job scope is in all aspects of property operation:
– Guest service
– Kitchen operation
– Housekeeping operation
– Engineering operation
– Accounting and admin operation
DUTIES & RESPONSIBILITIES:
1) Make Guest Happy (“Wow” Producer)
– Leading and guiding all staff to let them make guests happy and have “Wow” during the stay
– Conducting guest service operation properly based on SOP together with the team
2) Conduct “Perfect Operation” (Operator)
– Conducting kitchen, housekeeping, engineering, accounting and amin operation
– Conducting kitchen operation properly based on SOP together with the team
– Conducting housekeeping and engineering operation properly based on SOP together with the team
– Conducting accounting and admin operation properly based on SOP together with the team
3) Train & Engage Staff (Boss)
– Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
– Properly training staff based on SOP
– Being a role model of property staff to realize company Values
4) Conduct Initiatives (Kaizen Generator)
– Planning and conducting Kaizen initiatives with a good understanding of budget concepts (revenues, costs etc.)
– Coming up with Kaizen initiative for guest satisfaction increase and implement them
– Coming up with Kaizen initiative for cost saving and implement them
– Coming up with Kaizen initiative for F&B revenue increase (of in-house guests) and implement them
5) Solve emergency issues (Problem solver)
– Solving problems of emergency challenges and complains
– Solving problems effectively in timely manner
– Effectively seeking a help from PRM on solving a problem
Welfare
– 5 Working Days/week
– Telephone Allowance
– Meal Allowance
– RM Allowance (After Probation)
– Service Charge
– Medical Allowance
– Social Security
– Provident Fund
– Public Holiday/Annual Leave
