Koko Star / Guest Service Agent

Kokotel Bangkok Sukhumvit 50 10,001 - 15,000 (THB) 1 Position Full Time
Posted 4 months ago

Job Qualifications

Team Working

  • Team work with high standard of work and attention to details, interpersonal communication skills and should be totally customer centric

Communication

  • English communication skill with customer and team oriented.

Personality

  • Polite and helpful manner when dealing with guest

Service

  • Beyond guest expectation attitude

System

  • PMS, POS

Job Details

JOB HIGHLIGHTS:

Represents and deliver “WOW” to the guest throughout all stages of the guest- s stay including Front Office Operation and Food & Beverage Services

DUTIES AND RESPONSIBILITIES:

“WOW” Guest Relation

  • Deliver “WOW” service to guest
  • Always smile and offer help to guest without asking
  • Always take care of guest comment/problem and pass information to ARM/RM when they can’t solve
  • Able to obtain a review mentioned their name in positive way once per quarter

“WOW” Front Office Operation

  • Follow SOP for daily, weekly, monthly operation.
  • Complete FO checklist according to the shift
  • Do a FO Operation (Check-in, Check-out, etc) according to the SOP
  • Able to handle Hotel Documents and Cash Float correctly

“WOW” Food and Beverage Operation

  • Follow FB Operation according to SOP.
  • Understand all of the restaurant’s menus and able to explain them to the guest
  • Able to receive an order and doing a beverage menu and serving according to the standard.
  • Maintain a hygienic precedure according to the standard

“WOW” Brand Image

  • Able to express brand image and value.
  • Posses a knowledge of the brand and able to express it to the guest
  • Maintain a brand grooming according to the standard
  • Posses knowledge about the other branches of the brand that currenry open

“WOW” Communicator

  • Able to communicate efficiently both internal and with guest
  • Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English
  • Understand guest message and convoy it correctly to the team or other departments
  • Understand guest message and serve correctly

“WOW” Character

  • Be a lovable person for guest and other staff
  • Show a polite and helpful attitude toward guest.
  • Show a symphaty and sincere toward each other staff
  • Be punctual and honest

OTHER REQUIREMENTS:

  • Thai National Only, Male / Female Age: Not over 35 years old.
  • At least 1 year experience.
  • Education: Bachelor’s Degree

Welfare

  • 2 Days Off / week
  • Incentive
  • Meal allowance
  • Service Charge
  • Social Security
  • Medical Allowance
  • Provident Fund
  • Public Holiday/Annual Leave
  • Uniform / Laundry

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