[Nidhra Boutique Hotel Bangkok] Guest Service Agent

Nidhra Boutique Hotel Bangkok 12,000 - 15,000 (THB) 0 Position Full Time
Posted 3 months ago

Job Qualifications

  • Thai National Only, Male/Female with a few years of experience either in Front Office Operation or Food and Beverage Operations.
  • Team work with high standard of work and attention to details.
  • Good interpersonal ability, friendly, caring and dedicated individual.
  • English communication skill with customer and team oriented.
  • Polite and helpful manner when dealing with guest.
  • Positive attitude, strong service mind and open-minded with energetics person.
  • Being able to work on flexible hours/shift as necessary.
  • Register guests and assigns room. Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms assignment.
  • Able to work in night shift (Sometimes)
  • Uses proper telephone etiquette, mail and message handling procedures.
  • Perform selling techniques to sell rooms, food and beverage and to promote other services of the hotel.
  • Manage café set up and its service operation within the café including food and beverage.
  • Thoroughly understand and adheres to proper credit, cashier, cash handling policies and
    procedures.
  • Coordinates room status updates with housekeeping as well as kitchen operations.
  • Reports any unusual occurrences or requests to Resident master or assistant master.
  • Knows all safety, emergency procedures and accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk and café area.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the resort.
  • Print and close the shift on PMS/ POS
  • Responsible for achieving and exceeding the guest satisfaction and following the standard operating procedures.

Job Details

  • Represents the hotel to the guest throughout all stages of the guest’s stay including Front Office
  • Operation and Food & Beverage Services.
  • Performs multi-duties including reservation, concierge, guest service agent, waiter/waitress and cashier.
  • Be sales and service-minded and presents options/ alternatives to guests to offer assistance in
    making choices and keep him/herself update at all time with regards to hotel information.

Welfare

  • 2 Days Off/week
  • Service Charge
  • Incentive
  • Canteen 1 Meal/day
  • Social Security
  • Group Insurance
  • Provident Fund
  • Public Holiday
  • Annual Leave

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